Bagheera AI Dental Operations · Florida
SMS Program · A2P 10DLC

How patients opt in, what we send, how to stop.

This page describes the SMS program operated by Bagheera AI LLC on behalf of dental practice customers, the consent process, sample messages, and how patients can opt out.

01 /

How patients give consent.

Written Affirmative Unchecked by default

Every patient who receives a message from the Treatment Chaser has signed their dental practice’s intake form, opting in to SMS communications, on paper or digitally.

The consent checkbox is unchecked by default. Patients affirmatively check the box and sign the form. Practices retain the signed form as proof of consent for at least four (4) years.

Sample consent language

PATIENT INTAKE FORM · CHECKBOX
☐ I agree to receive SMS text messages from [Practice Name] at the mobile number above. Messages may include appointment confirmations, reminders, rescheduling notifications, post-visit care, and follow-ups on recommended treatment. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. My mobile information will not be shared with third parties for marketing.
02 /

What we send.

Treatment follow-ups only No PHI

The Bagheera AI Treatment Chaser sends one category of message: follow-ups about recommended dental treatment that the patient discussed with their dentist but has not yet scheduled. Every message identifies the sending practice by name and includes opt-out instructions.

Sample outbound messages

From: Plymouth Dentistry
Hi Sarah, this is Plymouth Dentistry. We noticed you have a treatment plan we discussed at your last visit. Would you like to schedule? Reply YES to have us call, or STOP to opt out.
From: Plymouth Dentistry
Hi James, this is a follow-up from Plymouth Dentistry on the treatment we discussed. Ready to book a time? Reply YES and we’ll call you. Reply STOP to unsubscribe.

What we do not send

  • Marketing or promotional offers.
  • Specific procedure codes, costs, or clinical details.
  • Messages to patients who have not provided written consent.
  • Messages outside 9 AM – 6 PM in the patient’s local timezone.
03 /

How to opt out.

Reply STOP Always works Permanent No exceptions

Patients can opt out of SMS communications at any time by replying any of the following keywords to any message they have received:

  • STOP
  • UNSUBSCRIBE
  • CANCEL
  • END
  • QUIT

Opt-outs are permanent and immediate. Once received, the patient’s mobile number is added to an immutable opt-out list and will not receive any further messages from the practice through the Bagheera AI platform.

Sample STOP confirmation

From: Plymouth Dentistry
You have been unsubscribed from Plymouth Dentistry messages. You will not receive further messages. Reply START to resubscribe.

Reply HELP for help

From: Plymouth Dentistry
Plymouth Dentistry: For help, call (734) 474-9277 or email hello@bagheera-ai.com. Reply STOP to unsubscribe. Msg&data rates may apply.
04 /

Program disclosures.

CTIA A2P 10DLC TCPA HIPAA
  • Message frequency. Up to 4 messages per month per patient. Frequency varies depending on the patient’s treatment status and reply behavior.
  • Message and data rates. Standard message and data rates may apply, depending on the patient’s mobile carrier and plan.
  • Carriers and supported handsets. All major US carriers. Supported on most modern mobile handsets.
  • No data sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
  • Help and opt-out. Reply HELP for help. Reply STOP to unsubscribe. Help and opt-out keywords are honored 24/7.
  • Privacy policy. See our full Privacy Policy for details on how we collect, use, and protect patient information.
  • Terms of service. See our Terms of Service for the contract governing use of our platform by dental practices.

Patient with a question about a message you received?

hello@bagheera-ai.com (734) 474-9277 Contact page →